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GDPR Compliant Secure Email for Enterprises

sam.kendall@mailock.com (Sam Kendall) — Fri, 21 Aug 2026 13:42:24 GMT

The UK GDPR requires organisations to process personal data securely, protecting it against unauthorised access, accidental loss, and unlawful processing. Article 32 specifically cites encryption as an example of an appropriate technical measure.

The Customer Didn’t Ask For A Document Portal | Mailock

sam.kendall@mailock.com (Sam Kendall) — Fri, 21 Aug 2026 13:41:58 GMT

The customer didn’t ask for a document portal. The business did.

I work in marketing, so I understand the appeal.

Mortgage Communication: Building Borrower Certainty

sam.kendall@mailock.com (Sam Kendall) — Tue, 18 Aug 2026 05:45:00 GMT

Waiting is one of the hardest parts of a mortgage journey. A borrower may know that their application is moving, yet still have no idea what has been checked, what remains outstanding, or when they will hear back.

That uncertainty becomes more difficult when rates are changing, a property transaction is time-sensitive, or the customer is worried about affordability.

In this episode of Regulated Digital, Paul Broadhead, Head of Mortgages and Housing at the Building Societies Association (BSA), joins us to examine how lenders can combine efficient digital journeys with clear explanation, secure communication, and access to human support.

Simplified Advice: What Firms Need to Make It Work | Mailock

sam.kendall@mailock.com (Sam Kendall) — Tue, 11 Aug 2026 05:30:00 GMT

A narrower financial recommendation should cost less to provide. The difficult part is deciding when that service is suitable and making its limits clear.

In this episode of Regulated Digital, we speak with Simon Harrington, Head of Public Affairs at the Personal Investment Management & Financial Advice Association (PIMFA), about whether simplified advice can widen access to personal recommendations without recreating the cost and complexity of holistic advice.

What Open Finance Needs to Earn Customer Trust | Mailock

sam.kendall@mailock.com (Sam Kendall) — Tue, 04 Aug 2026 07:45:00 GMT

People do not experience their finances as separate product lines. Open finance becomes useful when connected data helps someone understand what they have, whether they are on track, and what they should do next.

How Financial Firms Can Prove Customer Understanding | Mailock

sam.kendall@mailock.com (Sam Kendall) — Tue, 28 Jul 2026 05:00:00 GMT

Rewriting a letter can lower its reading age. But robust evidence of customer understanding comes from what people comprehend, decide, and do next.

That is the standard financial services firms must now learn to examine.

James Daley, Founder and Managing Director of Fairer Finance, has spent more than 20 years campaigning for better outcomes for financial services customers.

Designing Digital Trust at Scale | Mailock

sam.kendall@mailock.com (Sam Kendall) — Tue, 21 Jul 2026 05:15:00 GMT

A digital journey can complete successfully while leaving the customer uncertain about what happened, why a decision was made, or what they should do next.

That uncertainty can surface later through repeat contact, abandonment, complaints, and reluctance to trust the next interaction.

Broken By Design: Why Financial Services Is Drowning In Data It Can’t Use

paul.holland@mailock.com (Paul Holland) — Tue, 30 Jun 2026 07:58:41 GMT

Financial services has spent years trying to make customer data more useful.

What The FCA Consumer Understanding Review Means For Secure Digital Communications

paul.holland@mailock.com (Paul Holland) — Wed, 10 Jun 2026 09:38:09 GMT

Consumer Duty has shifted the question from “Did we send it?” to “Could the customer access it, understand it and act on it?”

The FCA’s Consumer Understanding review makes that shift practical for every regulated firm sending important customer communications.

Chris Curry on Pensions Dashboards, Data, and Trust

sam.kendall@mailock.com (Sam Kendall) — Tue, 09 Jun 2026 07:45:00 GMT

Pensions dashboards promise a simple outcome: one place for people to find and view their pension information.

Behind that simple idea sits a national challenge in data quality, digital identity, and industry coordination.

In this episode of Regulated Digital, Chris Curry, Principal of the Pensions Dashboards Programme at the Money and Pensions Service, explains what dashboards are designed to solve and what regulated firms can learn from the programme.