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Mailock for regulated communication

Prove how a sensitive email was handled

Protect the message, control who opens it, and record what happened

Emailing the wrong person is the most commonly reported data-security incident to the ICO, and a notifiable breach has to reach the regulator within 72 hours. Mailock® keeps a record of what happened to every message.

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Regulated communication

Four things you may need to show

Mailock supports the obligations your firm already carries under UK GDPR and the FCA's rules (for financial services). Your firm still owns the decision, and the record stays yours.

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Protect the content

The ICO and the FCA both point to encryption as a key control for sensitive data. Mailock encrypts the message itself, not just the connection between servers.
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Control who opens it

A recipient check decides who can open a message, so reaching the wrong inbox does not have to mean exposing the content.
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Record what happened

The FCA expects firms to keep records of client communications. Mailock records delivery and opening events for every message you send.
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Contain a mistake

A notifiable breach has to reach the ICO within 72 hours. Closing access to a misdirected message helps contain an incident before it escalates.

A record for every message you send

Mailock's Message Tracker shows when a message was delivered and when it was opened. If something goes wrong, you can prevent future access and keep a record of the action you took.

  • Delivery and opening events, recorded
  • Expiry and revoke to close future access
  • Recipient checks matched to how sensitive the message is
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Match protection to the message

Mailock lets you set protection and recipient checks per message. A routine statement can use a lighter check than a payment instruction, while responsibility for the decision stays with your firm.

  • Set the protection level for each message
  • Choose a stronger check for a higher-risk message
  • Keep the record with the client file
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Testimonial

Mailock helps us retain client trust, without adding friction

As a trusted partner for our clients, safeguarding their sensitive data is essential. Mailock helps us to protect data without adding friction to the client experience.

Rob Hudson Managing Director of Digital Wealth, Just Group
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Regulated communication

Map Mailock to your control framework

See how Mailock could help your business to protect regulated communication and show how each message was handled.

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