Industry > Communications
Secure email for communications providers
Deliver sensitive documents safely
Send confidential customer documents by email with recipient verification and tracked delivery.
Email risks in communications
When you deliver customer communications on behalf of brands, you carry the risk as well as the workload. A single misdirected email, weak identity checks, or unclear delivery evidence can become a client issue fast.
Mailock gives you encrypted delivery, recipient authentication options, and tracking, so you can send sensitive documents by email with more confidence - at the volumes your operation needs.
Operations and fulfilment teams
Client services and account teams
Recipient experience
Confidence in
every message
Secure delivery should not feel like a barrier. Mailock delivers notifications to the inbox and lets recipients read, download, and reply securely without creating a new account. It’s designed to reduce drop-off while keeping safeguards in place.
Branded experience:
Customise Mailock’s recipient journey and notifications to fit your brand, or your client’s brand, across different programmes.
Controls and evidence
Built to support delivery obligations, audits, and oversight
Mailock helps communications providers align with:
- UK GDPR expectations for protecting personal data in transit
- Client contractual requirements for secure delivery and access controls
- Evidence to support durable medium requirements where relevant
- ESG and operational goals through reduced reliance on paper
Messages are protected with AES-256 encryption, authenticated before access where required, and tracked to provide evidence of sending, access, and revocation activity.
Pro
For client communications
Email safely with an easy-to-use toolset for professionals and teams.
.jpeg?width=1500&height=998&name=Woman%20smiling%20in%20offer%20using%20laptop%20to%20secure%20emails%20next%20to%20colleagues%20(1).jpeg)
Enterprise
For high-volume contact
Protect sensitive outbound emails across your organisation.
Automated
For scaled digital delivery
Deliver client comms at scale with automated secure email delivery.
Questions?
Talk to us
See how Mailock can support secure, high-volume customer communications in your operation.
The Customer Didn’t Ask For A Document Portal
Customers did not ask for another login. They asked for the document. Portals suit ongoing servicing. They are the wrong default for one-off delivery.
Mortgage Communication: Building Borrower Certainty
Paul Broadhead of the BSA explains how lenders can use digital communication to give mortgage borrowers clarity, reassurance, and secure support.
Simplified Advice: What Firms Need to Make It Work
Simon Harrington of PIMFA explains what firms need to make simplified financial advice clear, commercially viable, and useful for more consumers.