Mailock cost to serve

Take the cost out of customer post

Postage is the small part of what post costs you

Every posted document that goes astray becomes a reissue, a support call, or a compliance question, and post gives you no way of knowing which. Mailock® delivers the same document securely to the inbox your customer already uses, and records that it arrived.

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What post costs after the postage

The price per item is the part you can see on an invoice. Returned mail, reissued documents, and customers ringing to ask whether something ever arrived are the rest of it.

None of that shows up as a postage cost. It shows up as rework in an operations team, as calls in a contact centre, and as a gap in the record when someone asks you to prove a document was sent.

Returned mail and reissued documents
Customers chasing documents they never received
No record that anything was delivered

What changes on secure email

Mailock sends the same documents as a secure email, so there is no portal for your customer to join and no login to reset. Delivery and opening are recorded for every send, so you know a document landed without anyone having to ask.

Professional using a smartphone outside an office building

The benefits of digitalisation, without the cost

Our modelling estimated that businesses with high mail volumes can save up to 95% on print, pack, and post by switching to secure email, and over 80% on carbon once the full lifecycle of paper production and delivery is counted.

Your own figures will depend on your volume, your document mix, and how many exceptions you handle today.

Delivered to the inbox they already use
No portal login for your customer
Delivery and opening recorded for every send

Cost to serve

Where the cost actually sits

Four places a customer communication costs more than the postage line suggests, and what changes when it goes by secure email instead.

Print, pack, and post

Our modelling estimated savings of up to 95% here for businesses with high mail volumes, once documents go by secure email instead.

Returned and reissued mail

A wrong or stale address means a second send. Secure email tells you whether the message reached the inbox, so you find out before your customer does.