Identity check pricing

Identity checks are an add-on for Mailock Pro and Enterprise, charged per completed check in addition to your plan: ID £0.99, KYC £2.65, and AML £2.75, excluding VAT.

On Pro, checks are paid from a company balance: add at least £25 to start, and each completed check is taken from it. Enterprise billing is agreed in your package.

Your organisation and each user complete an approval process before identity checks are switched on.

Yes. Identity checks run on a paid Mailock plan, Pro or Enterprise, and are not available on Free. Pro is priced per user, and Enterprise per company, by volume.

A passport, driving licence, national identity card or residence permit. Passports are accepted from most countries. Driving licences are accepted from the UK, the Channel Islands, the Isle of Man, Gibraltar, the European Economic Area (EEA) and Switzerland, and from the US, Canada, Australia and New Zealand. Identity cards and residence permits are accepted from most EEA countries and Switzerland, and UK residence documents are accepted too. Before taking a photo, the recipient can check which documents are accepted for their country. Learner permits, visas and work permits are not accepted.

A secure, comprehensive results pack showing an overall summary, each check run, and the available reasons or evidence for review. It supports your firm's decision but does not approve or reject the customer on your behalf.

Recipient authentication, or access control, answers whether someone is entitled to open a secure message. It uses methods such as an email code, SMS code, or security question, and can show access to an inbox or phone, or knowledge of an expected answer. An identity check answers a different question: whether the evidence supports that the person is who they claim to be, using a government ID document and a live selfie match. Email, SMS, and Q&A are not identity checks.