Our editorial policy

Beyond Encryption publishes Need to Know, our articles and guides on this website, and three podcasts: Regulated Digital, Sense of Identity, and The Formative Economy. This page explains why we publish, how we keep our editorial content separate from promotion of our own products, how we work with guests, how we use AI, and how every article is checked before it goes live.

We make Mailock, a secure communication product. We are not an independent publisher, and we do not pretend to be one. What we can promise is that you will always be able to tell the difference between content written to inform you and content written to sell to you.

1. Why we publish

We work with organisations in financial services, insurance, pensions, legal services, and other regulated sectors. They share a problem: they need to send sensitive information to customers safely, clearly, and in a way customers can actually use.

Need to Know and our podcasts exist to help with that problem, whether or not you ever use Mailock. We cover secure communication, identity, fraud, privacy, regulation, accessibility, financial inclusion, and customer experience. We want readers and listeners to leave better informed, with practical ideas they can use.

2. Editorial freedom

Our editorial team decides what we cover, who we invite onto our podcasts, and what we publish.

• No one pays to appear on our podcasts or in our articles, and we do not pay guests. No guest, customer, partner, or supplier can buy coverage.
• Guests speak for themselves. Their views are their own and are not an endorsement of Mailock, and appearing on our podcasts is not an endorsement of the guest's products by us.
• Colleagues across Beyond Encryption suggest topics and share expertise, but editorial articles are written to inform, not to meet a sales target.

3. How we keep editorial and promotional content apart

The body of every editorial article is written to inform. It does not sell.

• Promotion sits in a marked box. Each article has one clearly designed box, set apart from the article text and labelled "From Mailock" (or "From Beyond Encryption" for our other products), that points to a relevant product page. That box is where we promote our products. Anything outside it is editorial.
• Product mentions in the body are factual. Where Mailock is genuinely relevant to the subject, we may mention it, in the same plain, factual way we would mention any other product. We do not use the article body for sales claims, offers, or calls to action.
• Content is labelled. Every article falls into one of the types below, and anything that is not standard editorial content says so at the start of the article.

Company announcements and customer stories are published separately, in our Company News and Case Studies sections, so they are not mixed into Need to Know.

4. Articles about our own products

We publish guides, how-tos, and explainers about Mailock, because people who use it, or are considering it, need clear and accurate information. These articles carry the "About our product" label. We write them to the same standard as everything else: specific, accurate, honest about limitations, and checked against our own product records.

5. Comparisons

Comparison articles help people choose between real options. Because we make Mailock, we set ourselves these rules:

• We say at the start of the article that we make Mailock.
• We base what we say about other products on their own published information. Products change, so the "Reviewed by" date at the end of each comparison shows when we last checked it.
• We include the cases where another product may suit a reader better.
• If you represent a product we have compared and think we have something wrong, tell us and we will check it and correct it promptly (see section 10).

6. Our podcasts

Our podcasts are conversations with people doing real work in regulated sectors: practitioners, regulators, public bodies, charities, consumer groups, trade associations, academics, and businesses.

• We choose guests for what they can teach. We look for relevance, expertise, and lived experience, and we actively seek out guests from charities, non-profits, public bodies, and under-represented groups, so that our coverage is not limited to commercial voices.
• We disclose relationships. Some guests work for Beyond Encryption. Others work for organisations we have a commercial relationship with, such as a customer, a partner, or a supplier. When that is the case, we say so in the episode description and in the article.
• Guests see the article, but do not control it. Before publication we share the article with the guest. They can point out anything inaccurate, and they can choose not to have it published, but they cannot add to it or rewrite it. We publish it as we have written it, with any accuracy corrections, or not at all.
• Articles are written from the conversation. Each podcast article is written from the episode transcript and says so at the top. Guest quotes come from the recording. Where an article adds a comment from a Beyond Encryption colleague that was not part of the episode, the colleague has approved it, and the quote is marked "Commenting for this article".

7. How we use AI

We use AI tools to help us research, transcribe, outline, draft, and edit. AI is a tool in our process, not a replacement for editorial judgement.

• Articles created from podcast transcripts are mostly produced with AI, working from the full transcript. Each one says so at the top.
• Every article is reviewed by a person before it is published, and that person is named on the article (see section 8).
• AI never supplies evidence. We do not use AI to invent quotes, statistics, sources, research findings, or a guest's views. Every fact, figure, and source is checked by a person against the original.

8. How every article is reviewed

Every article in Need to Know names its author and ends with a "Reviewed by" section, which names the person who checked it and the date of their most recent review.

Before publication, the reviewer checks:

• facts and figures against their original sources, which we link to and list in a References section;
• quotes against the recording or the person quoted;
• any statement about Mailock against our own product and evidence records;
• that the article is correctly labelled, and that promotion sits only in the marked box; and
• that the article meets our style, tone, and accessibility standards.

When we make a material update to an article, we review it again and update the "Reviewed by" date.

9. The limits of our expertise

Our expertise is secure communication, identity checks, and the way organisations communicate with their customers. We are not lawyers, accountants, or financial advisers, and our content is general information, not legal, regulatory, financial, or professional advice.

Where a subject touches law or regulation, we point to the official source, such as the regulator's own guidance, and we recommend specialist advice where it is needed. Guests may share their own professional views, which are theirs, not ours.

10. Corrections and feedback

We aim to be accurate, and when we get something wrong we want to fix it. If you spot an error, or think an article is unfair, email marketing@mailock.com with a link to the article and what you think is wrong.

We will review every correction request. Where a correction changes the meaning of an article, we add a dated note at the end of the article explaining what changed.

11. Style and tone

We write in plain British English for people who are busy and want practical answers. We avoid hype and jargon, explain technical terms when we use them, and support claims with sources. Our tone is direct, helpful, and grounded in the realities of regulated work.

12. Responsibility for this policy

This policy is owned by Sam Kendall, Digital Marketing Manager at Beyond Encryption Limited.

Last updated: October 2026