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Identity checks

Send an ID, KYC, or AML check by secure email

Send ID, KYC, and AML checks from Outlook or the Mailock web app, right to your client's inbox. Reduce fraud risk, protect sensitive communications, and support compliance within one secure platform.

From 99p per check
Premium Mailock plan required

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Why Mailock

From request to results, without leaving the inbox

Use the secure email workflow you already know instead of sending clients to another portal to complete checks. They don't need a new account or app, and the results pack is returned to you by secure email too.

  • Send checks from Outlook or web
  • No new account or app for your client
  • Receive the results by secure email
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The journey

Simple for clients. Easy for your firm.

1. Set up the check

Choose an ID, KYC, or AML check and send the request from Mailock for Outlook or web.

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2. The client completes it

Your client opens a secure email, enters a code sent to their phone by SMS, then photographs a passport, driving licence or other supported photo ID and takes a live selfie. There is no account to create or app to install.

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3. Review the results

The comprehensive results pack and copies of any identity documents are returned to you by secure email to review.

Enterprise customers can arrange for results to be transferred securely into a CRM system.

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Checks and prices

What each check includes, and what it costs

ID (Identity Document)
Checks a government ID document, compares its photo with a live selfie, and runs a liveness check.
£0.99 per check
KYC (Know Your Customer)
Everything in an ID check, plus address, date-of-birth, age, credit-activity, and mortality checks.
£2.65 per check
AML (Anti-Money Laundering)
Everything in a KYC check, plus politically exposed person (PEP) and sanctions screening.
£2.75 per check

Subject to organisation approval. Prices exclude VAT. On Pro, checks are paid from a company balance, with a £25 minimum initial fund.

Trusted technology

Established identity technology, built into Mailock

Mailock brings LexisNexis® Risk Solutions technology into a familiar secure email workflow. LexisNexis® IDVerse® authenticates the identity document and runs liveness and face-match checks. LexisNexis® IDU® corroborates customer details and carries out PEP and sanctions screening.

IDVerse® provides 99.998% face-match accuracy and IDU® draws on more than 2.85 billion UK consumer data points. The results come together in a clear, comprehensive pack for your team to review.

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Compliance obligations

Who needs to verify identity?

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Financial services firms

Firms covered by the Money Laundering Regulations must identify and verify customers when starting a business relationship, repeat due diligence when required, and keep customer information up to date.

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Other regulated professionals

Many solicitors, accountants, tax advisers, estate agents and other regulated professionals must apply risk-based customer due diligence when the Money Laundering Regulations require it.

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Other UK businesses

Every UK business must comply with financial sanctions. Screening can help identify designated people, while identity checks can support decisions before transactions or other sensitive, high-risk actions.

Flexible by design

Match the check to the journey

For most businesses, the simplest route is to send a check by secure email.

Enterprise customers can embed identity checks into form journeys, use a completed identity check as a gate to secured content, or route results securely into a CRM system.

Talk to us about Enterprise
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Pricing

Checks start at 99p

Identity checks are available on Mailock Pro and Enterprise. You pay for each completed check, in addition to your plan. Prices exclude VAT.

View identity check pricing

Questions

ID, KYC, and AML check FAQs

Do I need a Mailock plan to run identity checks?

Yes. Identity checks run on a paid Mailock plan, Pro or Enterprise, and are not available on Free. You pay for your plan (per user on Pro), plus a charge for each completed check.

Which documents can a recipient use?

A passport, driving licence, national identity card or residence permit.

  • Passports: from most countries.
  • Driving licences: from the UK, the Channel Islands, the Isle of Man, Gibraltar, the European Economic Area (EEA) and Switzerland, and from the US, Canada, Australia and New Zealand.
  • Identity cards and residence permits: from most EEA countries and Switzerland, and UK residence documents.

Learner permits, visas and work permits are not accepted. Before taking a photo, the recipient can check which documents are accepted for their country.

What does the sender receive?

A secure, comprehensive results pack showing an overall summary, each check run, and the available reasons or evidence for review. It supports your firm's decision but does not approve or reject the customer on your behalf.

What happens if a check is flagged?

The results pack identifies the check that needs attention and includes the available reasons or evidence so your team can review it against your policy.

Does the AML check support enhanced due diligence?

Yes. The AML check supports enhanced due diligence by adding PEP and sanctions screening to the ID and KYC checks at the time of the request. Your firm still completes its own risk assessment, source-of-funds work, approvals, ongoing monitoring, and any further due diligence the case requires.

Can Mailock check a company, beneficial owner, or other business entity?

The checks described on this page verify people. They are not KYB checks on a company and do not identify or verify beneficial owners. Talk to us about your use case so the required people and business checks can be scoped correctly.

Does my organisation need to be approved?

Yes. Your organisation must be approved before you can run checks.

How much does each check cost?

ID checks are £0.99, KYC checks £2.65, and AML checks £2.75, per completed check and excluding VAT. They are charged in addition to your Mailock plan. See identity check pricing.

What is the difference between recipient authentication and an identity check?

Recipient authentication answers whether someone is entitled to open a secure message. An email code, SMS code, or question challenge can show access to an inbox or phone, or knowledge of an expected answer.

An identity check answers a different question: whether the evidence supports that the person is who they claim to be, using a government ID document and a live selfie match.

Email code, SMS code, and question challenges are not identity checks.

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Talk to us

Explore identity checks with our team

Book a demo to see Mailock and discuss how ID, KYC, and AML checks could fit your workflows.

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