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Sam Kendall

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woman using laptop in university
4 Min

To Secure or Not to Secure: What Counts as PII and Why?

Personally identifiable information (PII) explained, with simple examples and practical tips on when to encrypt emails and...

Man on laptop virtual call
5 Min

How Do You Lock a Word Document, and Is It Secure?

Learn how to lock a Word document on Windows, Mac, and mobile, plus when secure email or portals may be safer for sensitive...

Man sending misdirected email
7 Min

What Is Misdirected Email and Why Does It Matter?

What is misdirected email and why does it matter? Learn how to prevent human-error breaches and...

Allan Christian from Precisely
7 Min

Harnessing Data for Hyper-Personalised Customer Communications in the AI Era

Learn how to leverage first-party data for hyper-personalisation, maintain trust and compliance,...

Charlotte Hooper Head of Operations The Cyber Helpline
7 Min

Your Customer’s Worst Day: How to Be Ready When Cybercrime Hits

Learn how to support customers during cybercrime crises with empathy, clarity, and practical...

Woman getting into her account using a passkey
5 Min

What Is a Passkey and Is It Safe?

Learn what passkeys are, how they work, and why they could offer a safer,...

Leslee Ross Scottish Widows
5 Min

Scottish Widows’ Digital Transformation: Customer Experience at Scale

How Scottish Widows is transforming their financial services with digital...

Financial professionals using mailock in board room
10 Min

A Guide To Choosing The Best Email Provider for Financial Services

Compare email providers for financial services, including Gmail, Outlook,...