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From ‘We Sent It’ to ‘We Know Who Received It’, in One Trusted Customer Journey
Mailock and LexisNexis® Risk Solutions connect customer data, LexisNexis® IDVerse® identity verification, and secure delivery in one customer...
Protecting Access: Fraud Controls Without Locking Legitimate People Out
How firms can keep strong fraud controls without locking genuine customers out of everyday payment accounts, with Kate Frankish...
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Making Identity Checks Easier for Firms and Customers
Alan Clay joins Paul Holland and Adam Byford to discuss how secure email can connect identity requests, checks, and results for...
The AI Edge Cases That Break Customer Trust
Robin Christopherson explores AI accessibility in financial services, from authentication and error...
Royal Mail's Access Price Dispute: Two Fair Arguments, One Direction Of Travel
Ofcom has suspended Royal Mail's access price rises while it rules on CCN 129. Paul Holland on what...
Can AI and Better Data Improve Financial Inclusion?
How richer data, open banking and AI can widen access to financial services while keeping decisions...
Email Series
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Subscribe to Privacy Decoded, our monthly email briefing about privacy, digital trust, and the forces shaping our online world.
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The Customer Didn’t Ask For A Document Portal
Customers did not ask for another login. They asked for the document. Portals...
Mortgage Communication: Building Borrower Certainty
Paul Broadhead of the BSA explains how lenders can use digital communication to...
Simplified Advice: What Firms Need to Make It Work
Simon Harrington of PIMFA explains what firms need to make simplified financial...
